Frequently Asked Questions
How do I register?
Click ‘APPLY TO ATTEND IN-PERSON' in the toolbar at the top of the page. You will be redirected to the MWC page where you can complete the registration form, you will receive a confirmation email with your booking information.
How will I gain entry to the event?
Once you have completed your registration you will receive a confirmation email with either an approval or decline within a week of applying. When you arrive at the venue on the day, please bring your ticket or state your name, and you will receive a badge providing you entry to the event.
Why can't I find any emails related to the event?
You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.
What is the cancellation policy?
If you can no longer attend the conference and you have had your pass confirmed, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about the cancellation policy, please visit our FT Live Terms and Conditions page.
Can I transfer or upgrade my pass?
If you would like to transfer your pass to another person, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.
Are there discounted passes available?
Entry to the event is free of charge.
How do I get to the venue?
The address of the venue can be found here, which will be updated soon, along with transport options and directions.
Is the venue accessible?
We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.
Will food and drink be provided at the event?
No, there won't be any catering at this event.
FT Live Customer Service Team
If you are experiencing technical difficulties please contact our team for more information:
ftlive@ft.com | +44 (0) 207 775 6653
Our customer service team is currently available from 9am - 5pm BST, Monday - Friday.
© Financial Times Live
FT Live and its journalism are subject to a self-regulation regime under the FT Editorial Code of Practice